Return Policy

At The Travel Store Singapore, we aim to ensure your satisfaction with every purchase. If you're not completely satisfied, you may return your item(s) to us under the following conditions: 

Return Eligibility

  • Timeframe: Returns must be made within 14 calendar days of the delivery date for online orders within Singapore.
  • Item Condition: Returned products must meet the following criteria:
    • Unused, unworn, and unwashed.
    • All original tags must remain intact and unaltered.
    • Packaging must be in its original, undamaged condition.
  • Non-Refundable Fees: Any delivery fees incurred are non-refundable.


Exclusions from the Return Policy

  • Used Items: Products that show signs of use or are not in their original condition and packaging.
  • Personalised Items: Items customised to your specifications cannot be returned.
  • Repeat Returns: Each item can only be returned once per order.
  • Promotional Items: Products purchased during special promotions that explicitly exclude returns under this policy.


Return Process

To initiate a return, please email us at sales@thetravelstore.com.sg before proceeding. Our team will provide further instructions to ensure a smooth return process.

      Return Drop-Off Location (Complimentary)

      • Drop off your return at:
             The Travel Store HQ
             153 Kampong Ampat Junjie Industrial Building #03-04 Singapore 368326
      • Ensure your return is dropped off within 14 calendar days from the delivery date.

      Refund Process

      • Refunds will be processed within 14 business days after the return is received and inspected.
      • Refunds cover the original purchase price of the product but exclude delivery fees.
      • Refunds will be credited to the original payment method used for purchase.


          Complimentary Promotional Items

          • If your order included complimentary promotional items, these must be returned along with the purchased products. Failure to return complimentary promotional items will result in their value being deducted from your refund.


          Important Notes

          • To ensure a smooth return process, please confirm that your item adheres to our Returns Policy before dropping it off. All returns will be inspected during processing, and items that do not meet the policy criteria will not be accepted for return or refund.

          We strive to make your shopping experience smooth and enjoyable. If you have any questions or need assistance with your return, please don't hesitate to reach out to us at sales@thetravelstore.com.sg.